FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About The Role

You will gain hands-on experience in the daily insurance operations. You also will be responsible for delivering standard reports on periodic basis as required by the business for operations, regulatory, statutory purpose.

Key Responsibilities

Corporate Communications

Design and create visual content such as posters, infographics, presentations, and merchandise materials while ensuring alignment with corporate branding standards.
Capture and edit photos/videos for internal communications, and support events through logistics, promotional materials, and creative campaign ideas.

Operational Excellence (Project Management)

Support project management activities including workshop preparation, meeting coordination, action tracking, and governance reporting for Steering Committees and key stakeholders.
Assist in monitoring project performance through reporting, dashboards, KPI tracking, risk/issue management, and contribute to process standardization and continuous improvement initiatives.

Risk & Compliance

Support Risk & Compliance activities including Risk & Control Self-Assessments (RCSA), risk mitigation tracking, issue management, and maintenance of risk registers, action logs, and compliance trackers to ensure accuracy and completeness.
Assist in preparing risk dashboards, reports, and presentations, while coordinating meetings, performing basic data validation, and providing documentation and administrative support.

Insurance Operations

Singapore Operations – Customer Services Policy Member Maintenance / Policy Owner Services

Verify and analyse customer documents and requests, ensuring accurate system updates and following up on any missing or required information.
Support ad‑hoc initiatives including process reviews, process mapping/documentation, and basic data analysis to improve operational efficiency.

Singapore Operations – Contact Centre Support

Handle inbound customer and agent enquiries via calls and emails within L1 scope, providing accurate responses based on approved FAQs, SOPs, and knowledge base, while updating details in CRM.
Escalate unresolved issues to relevant teams and perform follow‑ups or customer callbacks to ensure timely updates and resolution.

Singapore Operations - Contact Centre Business Analyst

Review and evaluate customer interactions (calls, emails, verbatim) to identify key experience themes, sentiment, and drivers, and classify insights into controllable vs. uncontrollable factors.
Prepare CX reports, statistics, and trend analyses, and provide actionable recommendations to support continuous service improvement.

Singapore Operations - Contact Centre Business Analyst – CX

Review and evaluate customer interactions (calls, emails, verbatim) to identify key customer experience themes, sentiment, and drivers, and classify insights into controllable and uncontrollable factors.
Prepare CX reports, statistics, and trend analyses, and provide actionable recommendations to support continuous service improvement.

Singapore Operations - Contact Centre - Business Analyst -WFM

Support contact centre operations by uploading and maintaining interval and historical data, reviewing attendance, and assisting with real‑time monitoring of performance metrics.
Assist in Workforce Management (WFM) activities including data validation, reconciliation, and initiatives to improve reporting accuracy and overall data quality.

Singapore Operations - Contact Centre - Business Analyst – UAT

Support AI UAT activities by executing test scenarios to validate responses against defined L1 logic and SOPs, while identifying gaps in intent recognition, response accuracy, and customer experience.
Document defects, observations, and test outcomes, and provide recommendations to improve AI flow design and response quality.

Regional Services - Operations

Support business development and initiatives to enhance shared services capabilities for regional cross‑border healthcare access and improve overall customer experience.
Provide administrative support for planning and executing insurance operations onboarding training, along with contributing to service improvement efforts.

Regional Services - Group Distribution Office Support - Reinsurance Data Analyst

Support data analytics and transformation for reinsurance operations, including quotation processes and financial reporting.
Assist in developing and enhancing data tools using Excel Power Query, SharePoint Online, and Power BI, while providing support for ad‑hoc technical and analytical tasks.

Regional Services - Group Distribution Office Support - Business Admin Support

Provide administrative and operational support including expense tracking, report handling, vendor coordination, and onboarding activities.
Act as a liaison for internal (Finance, Sales & Marketing) and external stakeholders, while tracking key deadlines and supporting communication, sales, events, and operational follow‑ups.

Australia & New Zealand Operations - Knowledge Management Automation

Support Operations reporting and analytics by developing, maintaining, and automating MIS reports, dashboards, and datasets using Power BI, Power Query, Microsoft Fabric, and Power Automate.
Ensure data accuracy and process efficiency through data preparation, validation, documentation, and the conversion of manual reporting processes into automated solutions.

Note: There are several internship positions available across various departments. Your role will be assigned based on your interests and suitability.

Job Requirement

Preferably an undergraduate in the penultimate or final year of a Business, Management, Administration, Insurance, Actuarial Science, Communications, Risk Management, Business Analytics, or related program.
Must be proficient in both written and spoken English
Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage.
Excel academically with minimum CGPA 3.00 or second class upper or equivalent
Minimum duration would be 12 weeks or above
Compulsory internship placements by university
Willing to work in Cyberjaya/Putrajaya

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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