SEO Optimization: Conduct keyword research and optimize website content/product descriptions to improve organic search rankings on Google.
Customer Feedback Management (CFM): Monitor and manage the feedback system, ensuring timely and professional replies to customer comments and reviews across Meta platforms and Google.
Reputation Management: Identify customer pain points from feedback and coordinate with the team to improve the overall customer journey.
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Candidates should possess familiarity with analytics tools to measure campaign performance and prepare basic reports.
Candidates should possess the ability to work on-site in Sungai Buloh, collaborate with cross-functional teams, and handle multiple tasks with attention to detail.
Relevant experience in retail, FMCG, or e-commerce marketing and proficiency with major social platforms (e.g., Facebook, Instagram, TikTok) are beneficial.
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