Processing Audit Confirmation Requests: Handling applications submitted either through physical letters online portals. This includes ensuring all required documents are present and correctly filled out.
Verification of Information: Confirming the accuracy of details provided in the audit confirmation request, such as the company's name matching bank records and funds for debit.
Generating and Sending Reports for additional information and reconciliation purpose.
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To be able to define the different types of cases and to follow up accordingly on cases for insufficient or incorrect details from service request raised through Customer Centre and Branches
Process claims relating to customer's transaction disputes done through SSB machines raised by Customer Centre and Branches
To be able to identify and escalate any (potential) complaint cases to manager immediately
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