Be the warm welcome that kicks off a memorable guest experience.
Front Desk – Delivery of efficient check-in and check-out procedures as per Standard Operating Procedures with True Hospitality and genuine interest in our Guests. Handle cash and credit card transactions. Take and manage guest bookings, up-selling opportunities and sharing of experiences to enrich their stay experiences.
Conduct shift briefings to ensure hotel activities, events and operational requirements are known on the day’s schedule. Attend Group Pre-conference with Operational and Sales Leads, manage group room allocations and handle group arrivals and departures. Check responses/action all emails in a professional and timely manner. Handle IHG One Rewards Club members and non-members’ room allocation, ensure rooms are assigned according to preferences.
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Communicate closely and regularly with Housekeeping Supervisor on room status; arrange/prepare site inspection rooms for Sales & Marketing on a daily basis and coordinate with Engineering and Housekeeping on RPM (Preventive Maintenance) daily on the blocking and releasing after completion.
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests.
Elevate Guest Experience – deliver our Loyalty Experience by acknowledging our IHG One Reward Club members. Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests.
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