Automation, Digitalisation & Data (ADD): Support the evaluation and implementation of AI-driven invoice capture, Intelligent Document Processing (IDP) and Robotic Process Automation (RPA), in line with the Bank's technology architecture and standards. Use data and analytics to improve spend visibility, exception management and performance tracking.
Solution Guidance & Quality Assurance: Partner with solution architects and engineering leads to shape designs (batch/stream, APIs, real-time scoring, vector stores/RAG, feature pipelines) and assure conformance to blueprint pre‑build, during build, and pre‑go‑live.
Risk Reporting & Analytics: support the preparation of management reports, dashboards, and governance materials that provide insights into vendor performance, risks, incidents, and compliance metrics
Evaluate model performance, implement and deploy GenAI and ML solutions on OCBC Infrastructure at scale, ensuring robust monitoring, automation and operational reliability.
Customer Journey & Experience Design: contribute to initiatives that improve customer journeys, user experiences, and digital interactions across the OCBC platform
Content Development & Design: create engaging posters, infographics, SharePoint pages, and digital content to support service excellence and customer-centricity initiatives