Review and close quality-related complaints, taking corrective and preventive actions to resolve issues
Foster the implementation of a good data management system in accordance to standards of good data safekeeping
Provide specialist technical advice and support to employees on quality assurance matters in accordance with established policies, procedures and legislative requirements
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Work closely with local and/or remote Product Development team and follow through all test packages to ensure high quality product release and delivery.
Mentor and coach junior Test Engineers in performing their tasks.
Study and analyze functional specification to develop test cases.
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The Program Manager is also responsible for program governance, service excellence, continuous improvement, financial performance, and the overall strength of the client partnership.