We’re looking for someone who is friendly, hardworking, highly coachable, and willing to do EVERYTHING : making drinks & food, serving customers, cleaning, cashiering and helping the team wherever needed.
Helmsman (Boat Handler) are responsible for the safe operation and navigation of cruise boats while delivering a pleasant, professional, and memorable cruise experience for all passengers. They ensure the vessel is always maintained in good working condition, complies with safety and maritime regulations, and operates efficiently to support high-quality tourism and recreational services.
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Ensure all queries are managed effectively and escalation are sent to the Manager on timely manner
Assist the Manager in organising daily workload within the reconciliation team and monitoring operational KPIs (volume of breaks, aging, resolution time).
Provide guidance and support to junior team members; act as an escalation point for complex or sensitive breaks.
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The Supervisor will monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include trade processing, dispatching, cash Processing, electronic dealing, reporting, and distribution.
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Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
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Quality & management of business processes - Administer and support all types of knowledge bases and all documentation for the business line (procedures, operating methods, processes, operational descriptions, etc.), in particular by monitoring his/her activity. Take responsibility for the continuous improvement of processes and their related procedures, by leveraging his/her knowledge of them and overseeing the necessary actions, which may or may not be cross-functional.
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
Leaders who support your development through coaching and managing opportunities.
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