Process orders and returns: Manage orders, payments, and returns efficiently while ensuring accuracy and compliance with company procedures.
Collaborate with internal teams: Work closely with departments such as Sales, Marketing, and Technical Support to resolve complex cases and share customer feedback.
Maintain records: Update and manage customer data and interaction records accurately and securely....
• Incident Detection & First-Level Troubleshooting: Detect and investigate incidents, perform initial troubleshooting and escalate unresolved issues to the
appropriate support teams.
• Ticket & Incident Management: Log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures....
Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Tanggungjawab:
Beri khidmat pelanggan dengan cemerlang dan jawab pertanyaan...
Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Tanggungjawab:
Memberikan khidmat pelanggan dengan cemerlang dan jawab pertanyaan...
Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Tanggungjawab:
Memberikan khidmat pelanggan dengan cemerlang dan jawab pertanyaan...