Basic understanding of network fundamentals
including TCP/IP
routing
switching
VLAN
DNS
and DHCP. Exposure to network devices such as switches
routers
and firewalls.
Collaborate to design, build, and support all networks required for Vantage Corporate, Security Management Systems, Building Management Systems, and other needs as defined by the business, including creation/updating of all supporting documentation
Create, implement, and support standard processes and procedures to support Service Level Agreements to both Vantage business partners and Vantage customers for network uptime, reliability, service, and performance
Assist in the specification, ordering, purchasing, asset-tracking, and inventory of network-related equipment/supplies/software
...
· Act as the first point of escalation for NOC technicians before issues are raised to the Regional NOC Manager.
· Coordinate maintenance (MOP) activities with vendors and site teams, including customer notifications of planned and corrective work where applicable.
· Manage customer and vendor communication for facility operations incidents and customer requests, including remote hands.
...
Collaborate to design, build, and support all networks required for Vantage Corporate, Security Management Systems, Building Management Systems, and other needs as defined by the business, including creation/updating of all supporting documentation
Create, implement, and support standard processes and procedures to support Service Level Agreements to both Vantage business partners and Vantage customers for network uptime, reliability, service, and performance
Assist in the specification, ordering, purchasing, asset-tracking, and inventory of network-related equipment/supplies/software
...