Collaborate to design, build, and support all networks required for Vantage Corporate, Security Management Systems, Building Management Systems, and other needs as defined by the business, including creation/updating of all supporting documentation
Create, implement, and support standard processes and procedures to support Service Level Agreements to both Vantage business partners and Vantage customers for network uptime, reliability, service, and performance
Assist in the specification, ordering, purchasing, asset-tracking, and inventory of network-related equipment/supplies/software
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Solution Design: Apply technical expertise to design innovative network solutions that align with the organisation’s strategic objectives.
Network Deployment: Design and deploy enterprise-grade LAN, WAN, SDWAN and wireless network infrastructure, including servers, routers, switches, hubs, UPS systems, and associated hardware.
Technology Research: Conduct ongoing research on network products, services, protocols, and emerging standards to remain current with industry developments.
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Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence
Maximize System Reliability: Define and maintain Service Level Objectives (SLOs) through advanced telemetry and streaming analytics to ensure "five-nines" availability
Influence Strategic Roadmaps: Translate technical roadmaps into business value for stakeholders and steer vendor product evaluations to align with long-term strategy
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Solution Design: Apply technical expertise to design innovative network solutions that align with the organisationfs strategic objectives.
Network Deployment: Design and deploy enterprise-grade LAN, WAN, SDWAN and wireless network infrastructure, including servers, routers, switches, hubs, UPS systems, and associated hardware.
Technology Research: Conduct ongoing research on network products, services, protocols, and emerging standards to remain current with industry developments.
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(c) Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity
(d) Creates documentations and technical knowledge transfer to customers
(e) Provides expert advice on technical proof-of-concepts evaluation
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Review network vulnerabilities in collaboration with cybersecurity teams and external vendors and drive remediation activities to closure.
Perform security remediation activities including upgrading network device firmware and software, enabling or disabling security features within network management consoles, adjusting security policies and configurations to reduce risk
Work closely with Network Engineering to ensure security controls are aligned with network design, performance and availability requirements
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Collaborate with our product team to provide feedback on product features and latest release based on client feedback and industry trends
Attend trade shows and events to represent the company and promote our network security solutions
Ability to lead project and ensure successful project closure on-time will be a plus. Such tasks include client kick-off meetings, planning and configuration, knowledge transfer and documentations
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Collaborate with our product team to provide feedback on product features and latest release based on client feedback and industry trends
Attend trade shows and events to represent the company and promote our network security solutions
Ability to lead project and ensure successful project closure on-time will be a plus. Such tasks include client kick-off meetings, planning and configuration, knowledge transfer and documentations
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Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms. Train/instruct users in proper use and security of all systems. Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet. Respond to program error messages. Provide network communications support and technical guidance. Refer major problems to vendors/technicians. Analyze, recommend, and implement process improvements. Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose computer equipment/systems. Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements. Plan, coordinate, and implement network security measures. Provide end-user support for all applications. Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices. Enter commands and activate controls on computers and equipment. Ensure backup tapes are locked in a fireproof safe.
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Address guests’ service needs; assist other employees. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.
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POC & demonstrations by lead and validate complex Proof of Concepts (POC), technical demonstrations, and site surveys to ensure solutions align with customer requirements and business objectives.
Vendor compliance, manage the team’s vendor certification roadmap to ensure the organization maintains necessary partner statuses and meets all technical requirement thresholds.
Business growth by collaborating with product team to design marketing programs and involves in meeting and quarterly sales quotas like QBR through technical leadership.
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Intuitively understands different stakeholder perspectives and able to communicate in a way that builds trust, alignment, and strong working relationships across teams.
Embraces change and continuously evolves, staying ahead of platform developments, new tools, and industry shifts with a strong learning mindset.
Pays strong attention to detail while never losing sight of the bigger picture, ensuring excellence in execution while driving towards meaningful business outcomes.
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