Tech Exploration & Optimization: Actively research, test, and implement emerging IT tools, features, and monitoring methodologies to improve operational efficiency.
Documentation & Incident Handling: Maintain accurate records of site configurations, system setup procedures, and resolve assigned technical support tickets in a timely manner.
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Collaborate with our product team to provide feedback on product features and latest release based on client feedback and industry trends
Attend trade shows and events to represent the company and promote our network security solutions
Ability to lead project and ensure successful project closure on-time will be a plus. Such tasks include client kick-off meetings, planning and configuration, knowledge transfer and documentations
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