Produce clear recommendation reports for the product and leadership team.
Verify consistent AI behaviour, formatting, and response quality across various identified channels and test the embeddable chat widget across browsers and devices.
Analyse conversation logs to surface patterns, build and maintain live performance dashboards, and conduct user behaviour analysis by platform.
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Ensure compliance with ISO 9001, customer requirements, and internal quality systems. Chair CRB (change request board) to review and make disposition on change request from foundry fabs.
Process Quality & Yield Improvement
Analyse foundry line yield loss, defect density, process capability, and quality metrics.
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Implement preventive actions to reduce and/or prevent quality problems.
Performs internal audits of the operation process using inspection results and statistical techniques to provide timely, accurate process and product analysis.
Analysis audit results and determines proper corrective and preventive action.
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Demonstrated success in developing highly effective working relationships with internal and external stakeholders to deliver collaboration, partnerships and services
Strong attention to details, excellent analytical and problem solving skills
Experience in managing multiple external testing service providers
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Test game features, systems, LiveOps events, and levels across iOS and Android for functionality, stability, performance, and overall player experience.
Validate level logic, progression, difficulty, win and lose conditions, and gameplay balance, identifying edge cases and player friction.
Ensure gameplay quality remains consistent across all content and proactively identify design inconsistencies or usability issues.
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