Looking for more than just another call centre job?
Join Across Asia Assist, an international medical, travel and roadside assistance company supporting travellers, expatriates and corporate clients globally.
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· Perform duties efficiently, effectively and economically in line with best practice and/or as directed by Management in the provision of a quality service at all times and to be flexible in the performance of such duties.
· Ensure all collections and dispatches are accurate.
· Ensure all job requests undertaken are recorded.
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Plan and manage monthly content calendars, ideate and execute content aligned with campaigns, trends, and audience insights, and monitor performance using engagement metrics.
Create basic visuals and short-form videos for social media, events, and product launches, while coordinating with designers, videographers, and agencies for higher-quality production.
Conduct market visits to track competitor activities, pricing, and promotions.
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Control, coordinate resources and ensure all project works in compliance with approved contract.
Communicate with all stakeholders including vendors and clients, mitigating risks and ensuring project deliverables are aligned throughout the project lifecycle.
Perform on-site supervision to monitor contractors’ personnel and ensure compliance with work practices.
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Work with respective functions on operational matters including but not limited to areas of intercompany, vendor/client master data management, procurement, HR & administration.
Regularly track and resolve outstanding issues being identified and escalate to relevant parties as necessary.
Liaise with internal/external stakeholders as and when necessary
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Assist in the implementation of all promotion campaign details and a special project (PR, trade marketing).
Work with Technical and Sales Associates to execute any promotional activities to drive sales growth, track performance, and provide recommendations for future improvement.
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