Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Maintain good working relationships with business associates and clients, manage correspondence, keep proper records, and coordinate meetings, appointments, flights, and travel arrangements.
Team Leadership & Development:Mentor and train junior staff on product knowledge and operating procedures, while fostering a supportive, high-performing team culture.
Qualification & Requirements:- Bachelor's Degree in Accounting, Finance or related field.- Minimum 2 years of relevant working experience in accounting or finance.- Proficient in Microsoft Excel and accounting software (e.g. SQL, AutoCount, or equivalent).