Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
ERP Bank Reconciliation: Match incoming customer payments and bank transfer transactions against accounting ledgers using the ERP’s automated reconciliation tools.
Discrepancy & Escalation Handling: Flag missing details, portal rejections, or unidentified bank transfers immediately to the designated supervisor.
Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.