Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
...
Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
...
Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
...
Develop workshop ownership by keeping tools and records organised and helping improve daily processes that speed up service delivery.
Ready to get hands-on with motorcycles and big bikes in a workshop that cares about craft and rider safety? Join us working with us at Hiap Aik Star Motosports Sdn Bhd, where we service a variety of models and take pride in clear communication with customers. Expect a practical, supportive environment where accurate repairs matter every day.
In this role you will build reliable, road-ready bikes from diagnosis through final road test. You will develop and refine service routines, improve turnaround times, and help grow our workshop capability by applying solid diagnostic methods and consistent quality checks. Success means accurate first-time repairs, thorough records, and satisfied riders leaving our bay.
...