Debit Card Process Enhancement & Activation Growth: Work on improving the end-to-end debit card issuance and activation process to enhance efficiency and customer experience. Collaborate with internal teams (Technology, Risk & Compliance, and Operations) and external partners (payment, network, vendors) to drive enhancement in debit card offerings.
Post-Launch Performance & Optimization: The manager is entrusted with ensuring consistency in the deliverables and quality of the product in meeting customers’ needs while driving product profitability. A key focus is on continuous improvement—enhancing processes, streamlining the customer journey, and optimizing UI/UX to elevate the overall user experience and product performance.
Regulatory & Compliance Adherence: Responsible for ensuring product governance with all banking laws & regulations and compliance requirements related to deposit products.
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