MBSB Bank Berhad Hiring! Full Time Executive, Customer Due Diligence in Selangor - Ricebowl

Job Purpose

To support the execution of Customer On-Going Due Diligence (CDD) activities for both Retail and Non-Retail customer segments, ensuring compliance with internal policies, procedures, and regulatory requirements. This role is responsible for conducting ongoing CDD reviews in a timely, accurate, and risk-based manner while supporting data analysis, reporting, and automation initiatives to strengthen customer risk assessment and monitoring processes.

Key Responsibilities

Customer Due Diligence (CDD) & Compliance

• Conduct ongoing CDD reviews in accordance with approved policies, procedures, regulatory requirements, and internal risk management standards.
• Liaise with Business Units, Branches, and Relationship Managers to obtain required customer information and supporting documentation.
• Review, prepare, and maintain customer due diligence documentation to ensure completeness, accuracy, and timely completion.
• Support customer risk assessment activities and ensure data integrity of customer information maintained within systems and records.
• Ensure compliance with AML/CFT regulatory requirements and the Bank's risk management framework.

Management Information (MI) Reporting & Data Analytics

• Extract, compile, analyze, and distribute data from reports and systems to support monitoring, risk mitigation, and management decision-making.
• Develop, maintain, and enhance Management Information (MI) reports, dashboards, and analytical tools.
• Perform data validation, reconciliation, and analysis to support operational efficiency and reporting accuracy.
• Support the preparation of periodic management reports, statistical analysis, and regulatory reporting requirements.
• Provide insights and recommendations based on data trends and operational findings.

Process Automation & Continuous Improvement

• Design, develop, and implement Python-based automation solutions to streamline manual processes and improve operational efficiency.
• Develop scripts and automation tools for data extraction, validation, reconciliation, report generation, workflow monitoring, and process optimization.
• Support automation initiatives aimed at improving data quality, reducing turnaround time, and enhancing operational controls.
• Document automation scripts, reporting processes, controls, and procedures to ensure governance and sustainability.
• Identify opportunities for process improvements and support system enhancement initiatives.

Projects, Testing & Stakeholder Management

• Support policy and procedure reviews, internal projects, and business improvement initiatives.
• Participate in User Acceptance Testing (UAT) and system enhancement activities.
• Maintain effective working relationships with internal stakeholders and business units.
• Provide support for ad-hoc operational assignments and departmental initiatives.
• Ensure confidentiality of customer and Bank information at all times.

Governance & Operational Support

• Ensure compliance with Bank policies, procedures, regulatory requirements, and industry best practices.
• Maintain proper records, documentation, and audit trails for all assigned activities.
• Attend relevant training programs and complete mandatory learning requirements.
• Contribute to a collaborative and productive working environment.
• Perform any other duties assigned by the Supervisor or Management from time to time.

Requirements

• Bachelor's Degree in Finance, Banking, Business Administration, Information Technology, Computer Science, Data Analytics, or a related discipline.
• Minimum 2 years of experience in AML/CFT, KYC/CDD, Compliance, Banking Operations, Management Information (MI) Reporting, Data Analytics, or related functions within the banking or financial services industry.
• Good understanding of Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
• Strong proficiency in Python programming with hands-on experience in automation, data extraction, transformation, and reporting.
• Hands-on experience with Python libraries such as Pandas, NumPy, OpenPyXL, PDFPlumber, or equivalent data analytics and automation tools.
• Experience in developing automation solutions, reporting tools, and operational dashboards would be an added advantage.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent attention to detail with a high level of accuracy and data integrity.
• Good communication and stakeholder management skills.
• Experience in banking, financial services, compliance, AML/KYC, or operational risk functions would be preferred.
• Self-motivated, resourceful, and able to work independently in a fast-paced environment.
• Customer-centric mindset with strong commitment to service excellence and continuous improvement.