DTT Change Management Measurement + Analytics: Supports the day-to-day change readiness and change adoption activities, including scorecards and appropriate forums. Partners closely with the deployment team to develop reports for key MI leaders on readiness pre-cutover and the progress of adoption and highlighting change challenges after cutover (e.g., fatigue, confusion, lack of alignment, etc.)
4-year degree from an accredited university; master’s degree strongly preferred
5 + years of relevant professional experience (change management, learning, stakeholder engagement, communications or deployment strongly preferred), demonstrating progressive career growth and pattern of exceptional performance.
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Supports execution of the brand plan for HALO openings and conversion hotels, working within direction set by the Senior Director.
Helps ensure Brand activities reflect the Luxury affiliation of Marriott Bonvoy across all touchpoints.
Maintains and administers the Brand photography, content and asset library for the continent, ensuring materials are accurate, current and accessible.
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Oversee daily engineering operations, ensuring all building systems operate efficiently and safely, including HVAC, electrical, plumbing, fire protection, lifts, and life safety systems.
Manage and monitor the preventive maintenance programme to minimise downtime and extend asset lifecycle.
Ensure proper maintenance of guest rooms, public areas, event spaces, back-of-house facilities, and outdoor areas.
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Helps in the review of work methods and procedures in F&B Reservation, recommends changes when necessary to improve quality of work.
Actively managing/selling the restaurants at 100% occupancy thru ensuring the team reconfirming all reservations includes both seminars, group bookings to maximise the revenues. Ensuring that all details are input in Sevenrooms accordingly.
Meet or exceed monthly upsell and maintain abandon calls goals at or below 3%
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