Monitor daily transport operations and proactively manage changes, including capacity constraints, delays, disruptions, and other operational challenges in coordination with the Control Tower.
Re-plan and reallocate trucks and CCC resources when required, ensuring operational continuity and communicating approved changes promptly to relevant bases, dispatch teams, customers, and stakeholders.
Monitor vehicle availability and operational readiness and coordinate with the Technical Department on planned maintenance, inspections, repairs, and other vehicle requirements.
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· To liaise with external & internal parties e.g. customs, ports and related authorities with regard to all operation system and procedure of the company.
· To coordinate with customer service and arrangement for delivery of containers.
· Help supervise all staff in Operation Department
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To perform on-site advice, installation, preventive maintenance, repairs of company products.
Answer customer questions relating to technical and service problems with tact and courtesy
Practice continuous improvement by staying up to date with new knowledge of equipment modifications, new systems, and related technical information
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To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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