Monitor cases generated by the system from Mandarin markets and conduct appropriate reviews to facilitate the closure of cases or further investigation/reporting according to the client's internal compliance policy
Analyzing complex transactions and conducting holistic reviews and searches, gathering data and recording evidence to detect any fraud/ suspicious transaction
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Apply Air Liquide SR2M framework for managing supplier relationships based on supplier segmentation.
Ensure that business reviews are conducted with suppliers at appropriate frequencies and levels (executive and operational) to drive performance and value.
Support strategic supplier initiatives and organize supplier events (e.g., supplier days, technology days).
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Establish and maintain strong working relationship with Local Services, other teams within the SSC and Center of Excellence
Ensure that closing timelines meet the Group Corporate requirements
Ensure all work instructions, standard operating procedures are complied. Review and escalate local specific variances to Key Accountant/Team Lead for further assessment and discussion
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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The Senior Customer Service Executive is responsible for supporting the Team Leader in the day-to-day operation of the Customer Care team while continuing to perform core customer service responsibilities. The role acts as a key point of contact for agents, providing guidance, operational support, training, and escalation assistance while helping to ensure service levels, quality standards, and customer expectations are met.
This position requires the employee to be physically present at the KONE Business Services Office (PJ, Malaysia) on night shift, specifically to support the Australia and New Zealand regions.
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Create basic marketing artwork (posters, flyers, sales kits, short reels) using AI tools and Adobe
About the RoleGplex Realty, a new-age real estate company, is looking for a Digital Marketing/Marketing Intern to join our team. This role offers hands-on exposure to marketing campaigns, event coordination, and creative content production using AI and design tools.