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2,100+ Mandarin Speaking Customer Service Jobs in Kuala Lumpur - September 2026 - High Salaries
Showing 2,147 jobs results for
"mandarin speaking customer service"
in Kuala Lumpur
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Manage Alert
Undisclosed
KL City
- Handle call-home alerts, remote hands requests, and technical incidents, escalating when required.
- Follow established case management processes and escalation procedures.
- Coordinate Field Engineers, subcontractors, and spare parts to meet service commitments. ...
Posted
8 days ago
Undisclosed
KL City
- Complete all administrative activities promptly and accurately while complying with internal procedures, service standards, and regulatory requirements.
- Assist in the handling and resolution of customer complaints, ensuring issues are managed professionally and efficiently.
- Develop and maintain strong knowledge of products, services, operating procedures, guidelines, and customer service practices to provide accurate information and support. ...
Posted
8 days ago
Undisclosed
KL City
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.
- A go-getter, and problem solver mindset to proactively customize solution for each customer needs
- Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations ...
Posted
8 days ago
Undisclosed
KL City
- Collaborate with Market Planning Team on PIPO management, Quota release and back-in-stock date to ensure maximum fulfilment and backordering possibilities.
- Act as the first go-to point for customers and internal stakeholders for order-related matters/issue, making sure incidents/queries are addressed in a timely and professional manner.
- Ensure full compliance with internal/external audit requirements relating to customer service operations on processes and documentation. Provide timely support on periodic Audit Checks. ...
Posted
8 days ago
MYR2,000 - MYR3,000 Per Month
KL City
- Assist customers with basic questions related to tickets, bookings, purchases, products, services, and general arrangements.
- Escalate complicated or sensitive matters to the supervisor or management team when required.
- Follow up with customers on pending enquiries, requests, complaints, bookings, or service related matters. ...
Posted
21 days ago
Undisclosed
KL City
- Build Product Expertise – Develop a strong understanding of Selkirk products, policies, warranties, and internal processes to provide dependable support.
- Manage Multiple Systems – Work efficiently across ticketing platforms, CRM tools, order-management systems, and other business applications.
- Meet Service Expectations – Manage high-volume call and ticket queues while meeting established standards for response time, productivity, accuracy, and customer satisfaction. ...
Posted
8 days ago
Undisclosed
KL City
- Salary : Upto 8K MYR
- Roles and Responsibilities :
- To respond promptly to customer inquiries via calle, live chat and email, providing accurate information and assistance regarding Skin Care products, orders, and services. ...
Posted
8 days ago
Undisclosed
KL City
- Compile and summarize complaint data, analyze complaint frequency across different scenarios, and identify key customer complaint issues to provide a basis for business optimization.
- Participate in optimizing complaint-handling processes and propose improvements to products or service processes to reduce complaint escalation rates at the source.
- Handle other matters within the team. ...
Posted
8 days ago
Undisclosed
KL City
- Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.
- A go-getter, and problem solver mindset to proactively customize solution for each customer needs
- Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations ...
Posted
8 days ago
Undisclosed
KL City
- Provide mentorship to customer service teams on soft skills development, fostering stronger communication, emotional intelligence, and resilience in handling customer and operational challenges.
- Continuously evaluate training effectiveness, tying learning outcomes to KPIs such as QA, CSAT, SLA, and error rates.
- Design and deliver structured training programs covering customer service processes, fintech products (e.g., e-wallets, credit, insurance, loan servicing), and regulatory requirements. ...
Posted
8 days ago
Undisclosed
KL City
- Empower new partnerships: Set up new accounts, assist with onboarding, and ensure each transition feels effortless.
- Champion continuous improvement: Spot opportunities to streamline processes, resolve issues proactively, and share insights with Sales and Account Management teams.
- Collaborate with excellence: Work closely with both onshore and offshore teams, supporting colleagues and contributing to a positive, high‑performing culture ...
Posted
8 days ago
MYR4,500 - MYR4,500 Per Month
KL City
- Are you fluent in English and Mandarin?
- Are you required to serve notice? If yes, how long?
- What is your expected salary? ...
Posted
8 days ago
MYR2,500 - MYR3,500 Per Month
KL City
- Cash Bridge
- We are a Fin-Tech company excelling in financial technology focusing on Consumer Lending as well as Commercial Financing.Cash Bridge is an Australian company, based in Melbourne.Currently we are looking for candidate with Great Customer Service skills to join the team in assisting and improving the customer service of the Company.
- Candidates will require to work with hours align with the working hours in Melbourne (AEST). ...
Posted
14 days ago
MYR3,000 - MYR5,000 Per Month
KL City
- Record and update customer interactions, feedback, transactions, and complaints systematically.
- Coordinate closely with outlet team members to ensure smooth daily operations and customer satisfaction.
- Assist in resolving customer concerns professionally, escalating issues to the Management when necessary. ...
Posted
14 days ago
Undisclosed
KL City
- Work closely with customer’s purchasing team and Hexcel’s internal team at various locations globally.
- Delivery and Logistics Support.
- Documentation support. ...
Posted
14 days ago
Undisclosed
KL City
- Work closely with customer’s purchasing team and Hexcel’s internal team at various locations globally.
- Delivery and Logistics Support.
- Documentation support. ...
Posted
14 days ago
MYR1,800 - MYR3,500 Per Month
KL City
- Communicate in a friendly, empathetic and professional manner.
- Escalate medical questions to the doctor or appropriate clinic team instead of providing medical advice.
- Convert incoming enquiries and marketing leads into confirmed appointments. ...
Posted
14 days ago
Undisclosed
KL City
- Provide support and escalation of issues within agreed procedures and service level agreements. Manage customer’s expectations and display ownership for customer request.
- Respond to customer request efficiently and escalate to other functional team as required.
- Keep up-to-date on new or enhanced products/services in order to maintain a high level of quality service to customer. ...
Posted
14 days ago
MYR3,000 - MYR3,700 Per Month
KL City
- Plan, coordinate and execute centre-specific client engagement activities, including community events, networking activities, breakfasts, pantry initiatives and other client experiences.
- Act as a client advocate by gathering and sharing client feedback, preferences and insights with the relevant leaders and teams to identify opportunities for improvement.
- Manage client check-ins and check-outs, administrative matters and invoicing-related activities to support the smooth day-to-day operation of the centre. ...
Posted
15 days ago
MYR3,000 - MYR3,300 Per Month
KL City
- Adhere to all internal service standards, compliance policies, and operational procedures.
- Maintain accurate documentation of customer interactions in the system.
- Minimum 1 year experience in customer service ...
Posted
15 days ago
Undisclosed
KL City
- Excellent spoken and written communication skills in English; proficiency in Bahasa Malaysia or other languages is an advantage.
- Ability to work on-site in Kuala Lumpur, manage multiple tasks, and maintain accuracy in a fast-paced environment.
- Experience in customer-facing roles within retail, F&B, FMCG, or related sectors is preferred. ...
Posted
15 days ago
MYR4,000 - MYR6,500 Per Month
KL City
- l Experience with Zendesk
- l Exceptional written communication (grammar, structure, tone alignment, issue articulation)
- l Strong analytical and critical thinking—can investigate, isolate root causes, and propose solutions ...
Posted
15 days ago
Undisclosed
KL City
- Data entry in various platforms
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills ...
Posted
15 days ago
Undisclosed
KL City
- QA score resolution and SLA time turnover met timely manner
- Strong reading comprehension of long SOPs and ability to follow them precisely
- Able to use CRM in daily workload ...
Posted
16 days ago
Undisclosed
KL City
- Data entry in various platforms
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills ...
Posted
16 days ago
Undisclosed
KL City
- Follow up on unresolved customer issues and ensure cases are resolved within the required service-level agreement (SLA).
- Identify and escalate complex, sensitive, or high-risk customer complaints to supervisors or the relevant teams promptly.
- Coordinate with Operations, Logistics, Commercial, Technical, and other internal teams to facilitate effective issue resolution. ...
Posted
16 days ago
MYR2,500 - MYR2,500 Per Month
KL City
- Process and monitor return and refund requests according to company policies and procedures.
- Respond to pending customer reviews professionally and appropriately.
- Monitor and respond to assigned community messages and customer interactions. ...
Posted
16 days ago
Undisclosed
KL City
- Follow up on enquiries and help convert them into clinic visits
- Coordinate with our clinic teams when patients require further assistance
- Deliver a consistently excellent customer experience ...
Posted
16 days ago
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