Position yourself for future roles by mastering interaction handling quotas, documentation practices and operational procedures.
As our Customer Service team member, you are the backbone of daily operations. You will manage high volumes of calls, messages and emails, resolve customer issues within time limits, and keep records accurate so bookings run smoothly.
Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
...
Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
...