Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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Feedback Management: Document customer feedback, common pain points, and recurring technical glitches, reporting them regularly to management to improve overall service quality.
Cross-Functional Coordination: Support day-to-day front-line administrative operations and assist other teams during peak launching campaign periods.
Education: Minimum Diploma or Bachelor’s Degree in any field. Fresh graduates with a passion for customer service are strongly encouraged to apply.
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Location : Petaling Jaya, Selangor, near to LRT Station
Job Type : 6 MONTHS CONTRACT PERIOD
Job Description: We are seeking a dynamic and results-driven Telesales Executive to join our team. The position requires selling the company’s corporate training programs for working adults of various levels.
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Review of Main Contract Guarantees: Review the performance/advance payment/quality guarantees that the Finance Department is about to submit to the owner, verify whether they meet the requirements of the main contract and whether there are any additional risks, conduct early warning and monitoring of guarantee expiration, establish a guarantee ledger, monitor the submission time and expiration time, update monthly and publish documents on the department's OA platform;
Review of Subcontractor Guarantees: Review the guarantees provided to our company by subcontractors, verify whether the guarantees meet the contractual agreement, whether there are any circumstances that would affect our company's redemption of the guarantees, establish a guarantee ledger, monitor the submission time and expiration time, and update monthly the overdue or unrenewed guarantees.
Supplier Credit Management: Review supplier information and query supplier credit information through platforms such as CTOS, and complete the supplier information review form.
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Review of Main Contract Guarantees: Review the performance/advance payment/quality guarantees that the Finance Department is about to submit to the owner, verify whether they meet the requirements of the main contract and whether there are any additional risks, conduct early warning and monitoring of guarantee expiration, establish a guarantee ledger, monitor the submission time and expiration time, update monthly and publish documents on the department's OA platform;
Review of Subcontractor Guarantees: Review the guarantees provided to our company by subcontractors, verify whether the guarantees meet the contractual agreement, whether there are any circumstances that would affect our company's redemption of the guarantees, establish a guarantee ledger, monitor the submission time and expiration time, and update monthly the overdue or unrenewed guarantees.
Supplier Credit Management: Review supplier information and query supplier credit information through platforms such as CTOS, and complete the supplier information review form.
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Build and grow lasting relationships with professionals, business owners, and affluent clients, allowing you to establish trust and lifelong partnerships.
Monitor trends and investment landscapes, allowing you to provide proactive, data-driven financial strategies that adapt to your clients' evolving needs.
Conduct regular portfolio reviews and strategic check-ins, ensuring your clients' financial plans remain perfectly aligned with their life milestones and shifting long-term goals.
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Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
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Develop practical reporting habits that make forecasting simpler and provide reliable input for replenishment plans.
Build operational competence through hands-on problem solving, giving you experience that prepares you for senior procurement or supply chain roles.
Ready to keep Malaysia's automotive supply chain running and make an immediate impact? Join us — working with us at New Hoong Fatt Auto Supplies Sdn. Bhd means being part of a close-knit manufacturing team that supplies quality auto parts to local and regional customers, and values steady delivery, product integrity, and practical solutions. We take pride in reliable operations, clear communication, and helping our customers keep vehicles on the road.
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Accurately document service details, respond to customer inquiries and complaints, and follow up on pending services or unresolved issues to maintain high customer satisfaction.
Supervise the quality of completed work, conduct final vehicle inspections, and manage proper handover to customers.
Perform daily opening and closing tasks, including answering phone calls, handling walk-in customers, and processing payments.
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