Provide strategic counsel to clients and fellow team members, anticipating challenges and planning proactively.
Develop and leverage media and stakeholder relationships, deliver strong media pitches and stakeholder materials, and conduct insightful analysis.
Support new business initiatives by identifying opportunities, preparing proposals, and conducting research to enable senior team members in pitches and presentations.
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Apply Air Liquide SR2M framework for managing supplier relationships based on supplier segmentation.
Ensure that business reviews are conducted with suppliers at appropriate frequencies and levels (executive and operational) to drive performance and value.
Support strategic supplier initiatives and organize supplier events (e.g., supplier days, technology days).
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Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
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Advanced Service Delivery: Manage complex and high-priority service requests, ensuring execution excellence in alignment with established SLAs and targets.
Payroll Accuracy & Quality Assurance: Execute high-accuracy payroll data updates and perform rigorous audits of payroll registers and variance reports to maintain the integrity of payroll outputs.
Reporting & Payroll Analytics: Deliver scheduled and ad-hoc payroll reports, providing stakeholders with accurate data for labor cost analysis and financial reporting.
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Deliver exceptional customer service by actively listening to users' needs, addressing concerns, and ensuring user satisfaction throughout the support process.
Contribute to the development and maintenance of a knowledge base with frequently asked questions and standard solutions to assist users in resolving common issues.
Document issue resolutions, troubleshooting steps, and best practices for future reference and knowledge sharing.
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Acquire end-to-end understanding of T&E activities, system configuration and address any gap identified during the process.
Acquire end-to-end understanding of the local business requirements and operate financial controls and governance to a standard that ensure SOX, Financial Controls Framework and Audit requirements are met.
Highlight and work with the team lead to manage operation issues and escalations.
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Performs other relevant support activities as and when required (e.g. support in validating/ performing data analysis/testing which contributes to the reporting to affiliates/ Compliance Projects )
Escalates issues to superior/RSS Line Manager (where required)
Engages in networking with colleagues from other business functions when required to
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Support change management, process stabilization, and hypercare activities post go-live
Contribute to process standardization and adoption of new system capabilities leveragingS/4HANA improvements such as enhanced collections, billing automation, and dispute management
Support day-to-day OTC activities across multiple sub-processes, ensuring timely, accurate, and compliant delivery: Credit management and order block resolution aligned with policy and approval matrix / Collections and follow-ups to manage overdue receivables and reduce DSO / Accounts receivable and cash application reconciliation. Deduction and dispute management including validation, investigation, and resolution tracking / Order management and customer service coordination with cross-functional teams
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Proactively engage employees, colleagues, and leaders to address identified risks, fraud, & issues and to solve problems with moderate to high complexity
Update reference materials such as user guides, presentations, internal platform WIKI community page postings, and auditor checklist in a timely manner.
Identify and contribute on audit process improvements, policy changes, and submission of “Ideas” to improve the audit processes
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Support Audit and Tax Management: Serve as a trusted point of contact for internal and external audits, as well as tax consultations, by preparing clear schedules and supporting documentation
Champion Internal Controls: Maintain up-to-date process documentation that complies strictly with international financial reporting controls, corporate policies, and local statutory laws
Advance Process Innovation: Collaboratively identify, recommend, and implement solutions for operational efficiency, supporting continuous improvement and best-practice sharing across the team
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Support month-end closing procedures and provide necessary documentation for audits.
Support the development/changes in systems, transactions and processes. This includes preparing and updating process documentation and process improvement initiative.
Prioritize activities to achieve optimum efficiencies Accountable for individual performance on productivity and agreed KPIs as stated in service level agreements and internal team goals.
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Support month-end closing procedures and provide necessary documentation for audits.
Support the development/changes in systems, transactions and processes. This includes preparing and updating process documentation and process improvement initiative.
Prioritize activities to achieve optimum efficiencies Accountable for individual performance on productivity and agreed KPIs as stated in service level agreements and internal team goals.
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To support and improve the dialysis patients' interacting financial, psychological, and social conditions that can impact outcomes, well-being, and social functioning
To improve patients’ well-being through networking with government agencies, NGOs, and community resources
To be responsible for implementing welfare-related interventions, programmes, and activities with the patients
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