Manage the Front-of-House Supervisor and Kitchen Supervisor, and oversee the recruitment, scheduling, training and performance appraisal of front-of-house, kitchen and part-time staff, while implementing and supervising store SOPs (service, food serving, hygiene, safety) and conducting regular on-the-job training.
Customer Service & Brand Image:
Supervise the Front-of-House Supervisor in handling customer feedback and complaints to improve satisfaction and repeat visits, monitor store cleanliness, staff grooming and service attitude to maintain a professional brand image, and proactively handle negative Google Reviews.
...
Propose and pitch concepts and creative ideas to clients
Assisting with account growth and new business opportunities
Support in all aspects of projects, from ideation, problem solving, estimating costs, managing budgets, and writing reports for the clients and agency management team
...
Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
...
Timely reconciliation of all Balance Sheet accounts with related Balance Sheet schedules and analysis, including intercompany transactions.
To liaise with bankers, auditors, tax agents, company secretaries, and all government and other regulatory bodies about finance, accounts, and tax matters.
To handle ad-hoc financial matters and projects assigned from time to time.
...
Cash Flow & Treasury Management: Monitor consolidated cash flow positions, optimize working capital, and oversee banking relationships and credit facilities.
Internal Controls & Audit: Serve as the primary liaison for external auditors, corporate secretarial teams, and tax agents; refine internal controls and standard operating procedures (SOPs).
Strategic Advisory: Support M&A evaluation, corporate restructuring, feasible capital allocation strategies, and investment appraisals.
...
Customer Care: Assist customers with inquiries regarding post-orders, delivery timeframes, order status changes, payments, product pre-orders, and general questions.
Technical Troubleshooting: Utilize logical and analytical skills to isolate, troubleshoot, and resolve complex product issues in real-time.
Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits, quality reports, and customer satisfaction (CSAT).
...
Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
...
Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist, you will be the front-line ambassador for our client, providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology, skilled at problem-solving, and dedicated to delivering excellent customer experiences.
Feedback Management: Document customer feedback, common pain points, and recurring technical glitches, reporting them regularly to management to improve overall service quality.
Cross-Functional Coordination: Support day-to-day front-line administrative operations and assist other teams during peak launching campaign periods.
Education: Minimum Diploma or Bachelor’s Degree in any field. Fresh graduates with a passion for customer service are strongly encouraged to apply.
...
Location : Petaling Jaya, Selangor, near to LRT Station
Job Type : 6 MONTHS CONTRACT PERIOD
Job Description: We are seeking a dynamic and results-driven Telesales Executive to join our team. The position requires selling the company’s corporate training programs for working adults of various levels.
...