To build capability while delivering outputs, supporting immediate FO products while also building methods and literacy for the longer term.
Relevant qualifications in public policy, economics, social sciences, futures/foresight, strategy, organizational development, analytics, systems thinking, design, technology or related disciplines.
Experience in foresight, strategic planning, policy design, organizational transformation, systems analysis, facilitation or research methods....
Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.
Identify and mitigate risks and issues related to technical deliverables, proactively resolving any roadblocks to ensure project success.
Ensure adherence to coding standards, best practices, and security guidelines across all development activities....
Explain approved AI solution capabilities, limitations, pricing principles, and implementation considerations in a clear and responsible manner; do not make claims beyond authorised product information.
Coordinate product demonstrations, solution discussions, technical clarification, and commercial proposals with selected AI system providers and external solution partners.
Prepare accurate sales proposals, scopes, presentations, follow-up materials, and client communications in line with approved company and partner materials....
Maintain scenario models (base/upside/downside) to stress-test the plan as revenue and hiring assumptions shift
Prepare the monthly management reporting pack - consolidated and country-level P&Ls, KPI dashboards, and variance commentary - delivered to a fixed monthly close calendar
Lead investor and board reporting output - consolidating financial and profitability data into a single board-ready narrative with clear revenue, margin, and EBITDA bridges and actionable commentary on risks and opportunities...
Maintain familiarity with AI and automation technologies in service delivery, including chatbots, generative AI, and agentic service tools.
Lead the development and operationalisation of the WhatsApp 'Chat with SWDA' channel as a key digital service touchpoint, including defining topic coverage and FAQs, establishing automated routing for complex queries requiring human intervention via live chat, and trialling generative chatbot capabilities to replace rule-based chat and better meet customer expectations.
Develop operational policies, workflows, and customer-facing communications for the channel, and work with the technology team to build and continuously refine the system and customer interface....