Execute the arrears management process in collecting payments from tenants of a portfolio of properties, prepare arrears report on a regular interval and present the recovery plan for delinquent cases.
Support the organising and execution of events and/or meetings under the department’s ambit, as well as take on relevant administrative functions such as finance and procurement for the department.
Manage the Business Development e-learning platform and internal knowledge management system, ensuring learning content is up-to-date, accessible, and well-governed.
Monitor monthly and year-to-date (YTD) Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), lead performance reviews with management, and collaborate with internal stakeholders to address consistent underperformance and drive continuous improvement.