As a Security Service Manager, you will be the senior Kyndryl service focal point for the security services delivered through a managed services engagement. You will coordinate security operations across network, systems, cloud, digital workplace, identity, and platform teams, ensuring service quality, operational resilience, and continuous improvement.
Performance & KPI Tracking: Establish and monitor regional real estate KPIs (such as occupancy costs, portfolio efficiency, and rollout timelines) to evaluate strategy effectiveness and drive continuous improvement across the zone.
Client Onboarding & Check-ins: Onboard new clients and manage the 90-day check-in process and annual reviews to assess satisfaction and identify opportunities for further engagement.