Build the team's capability across the jurisdictions GoGlobal supports, including bookkeeping conventions, local compliance requirements, and statutory reporting requirements outside the team's home region
Review work prepared by Specialists — full sets of accounts, bookkeeping entries, analytical schedules — for accuracy, completeness, and compliance with applicable accounting standards
Serve as the first technical escalation point for the team on accounting, bookkeeping, and compliance questions arising from client work
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Follow and maintain company, customer and personal security procedures
An Service Manager should expect his/her time to be devoted in the following four basic areas:
Participate in database management, such as collecting the correct customer data, verifying its accuracy, and implementing database-driven marketing
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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To oversee the implementation, administration, operation, and continuous improvement of endpoint security technologies and endpoint management solutions.
To manage and maintain the inventory, lifecycle, compliance, and operational readiness of IT computing devices and peripherals throughout Malaysia Airports.
To lead endpoint technology refresh, deployment, replacement planning, and standardization initiatives aligned with operational and business requirements.
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Lead end‑to‑end order‑to‑cash execution, continuously improve order management processes, and own delivery performance, lead time, and OTIF, while acting as the key escalation point for service risks and shortages.
Drive proactive, transparent customer communication and work closely with Supply Planning, Logistics, and Operations to align customer commitments with supply realities and close gaps between forecast, availability, and expectations.
Enhance customer experience through value‑added services, innovation, and continuous improvement, leveraging customer feedback, satisfaction insights, and regular customer engagement to reinforce best practices in demand management and service quality.
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Manage and strengthen relationships with corporate clients, enterprise customers, government agencies, and GLC accounts.
Conduct customer meetings, service presentations, solution briefings, and commercial discussions to position the company’s service offerings effectively.
Prepare proposals, quotations, service agreements, presentations, renewal documents, and commercial submissions independently.
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· Oversees the mall’s customer service operations to ensure exceptional guest experience.
· Manages customer service team, handles tenants and shoppers’ inquiries, monitor service standard, and implements customer engagement initiatives that enhance the mall’s reputation and foot traffic
· Supervise daily operations of Customer Service Counter / Concierge
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders and customers. Lead, develop and coach direct reports.
Manage stakeholders of countries that you are supporting to ensure they are up to date on SLA’s, risks, opportunities and customer feedback
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