Monitor and evaluate the Net Promoter Score (NPS) to gauge long-term brand advocacy and identify the primary drivers behind customer loyalty.
Analyze Customer Satisfaction (CSAT) metrics across multiple touchpoints to measure immediate happiness with specific products, services, or interactions.
Track and interpret the Customer Effort Score (CES) to pinpoint friction in the customer journey and provide recommendations for a more effortless user experience.
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Provide logistical and administrative support for Senior Leadership recruitment activities, including interview coordination, scheduling, room bookings, assessments, and background checks
Manage communication and correspondence with internal and external leadership candidates to ensure a professional and positive candidate experience throughout the recruitment process
Coordinate logistics and operational arrangements for leadership development programmes, interventions, and engagement activities, including venue management and participant tracking
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Lead the review and execution of commercial terms against contractual obligations.
Coordinate with PPC, Project Manager, Supply Chain and related P145 stakeholders including Group Finance teams for any project issues escalation from customer.
Advises customers in finding the right solution and pro-actively up-sells customer-oriented services
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Lead the review and execution of assigned customer contract process management, from master agreement establishment or renewal, purchase orders issuance and supplemental agreements between customer and internal stakeholders
Lead the review and execution of commercial terms against contractual obligations.
Coordinate with PPC, Project Manager, Supply Chain and related P145 stakeholders including Group Finance teams for any project issues escalation from customer.
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Provide logistical and administrative support for Senior Leadership recruitment activities, including interview coordination, scheduling, room bookings, assessments, and background checks
Manage communication and correspondence with internal and external leadership candidates to ensure a professional and positive candidate experience throughout the recruitment process
Coordinate logistics and operational arrangements for leadership development programmes, interventions, and engagement activities, including venue management and participant tracking
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Monitor and evaluate the Net Promoter Score (NPS) to gauge long-term brand advocacy and identify the primary drivers behind customer loyalty.
Analyze Customer Satisfaction (CSAT) metrics across multiple touchpoints to measure immediate happiness with specific products, services, or interactions.
Track and interpret the Customer Effort Score (CES) to pinpoint friction in the customer journey and provide recommendations for a more effortless user experience.
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Market Benchmarking: Conduct annual and ad-hoc benchmarking and job matching against external surveys to ensure competitive pay, allowances, and benefits.
Data Analytics: Analyze internal pay positioning, equity, and workforce trends to provide data-driven insights and risk assessments for management decision-making.
International Rewards: Manage compensation and benefits operations for international stations, ensuring compliance with local employment laws and tax requirements.
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Degree in a related discipline from a recognised higher institution with a minimum of five (5) years related working experience that is deemed acceptable to Group Human Capital or
Diploma in a related discipline from a recognised higher institution with a minimum of ten (10) years of related working experience that is deemed acceptable to Group Human Capital.
Valid or previously held Flight Crew Licence (e.g. ATPL/CPL) or equivalent aviation operational qualification, with a minimum of five (5) years relevant operational aviation experience in Flight Operations, Safety, Training, Quality Assurance, Investigation or related disciplines deemed acceptable by Group Human Capital.
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Maintain regulatory compliance by adhering to Part 145, Civil Aviation Authority requirements, safety management systems, and quality standards, while ensuring accurate and timely maintenance documentation.
Collaborate with MOC, Logistics, Flight Operations, and other stakeholders to manage technical issues, resource requirements, spare availability, and operational recovery activities.
Provide technical guidance, supervision, and on-the-job coaching to Aircraft Maintenance Technicians and to uphold safety, competency, and maintenance quality standards.
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Generate, review and amend questions of knowledge examination to ensure compliance with the requirement of training organization approval by CAAM, JPK and other regulatory bodies
Invigilate and mark examinations, ensuring proper exam conduct, accurate result recording, and compliance with all applicable regulatory guidelines.
Develop, review, and maintain training materials, manuals, and teaching aids to ensure instructional effectiveness and ongoing compliance with current regulatory standards and industry practices.
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Generate, review and amend questions of knowledge examination to ensure compliance with the requirement of training organization approval by CAAM, EASA, JPK and other regulatory bodies
Invigilate and mark examinations, ensuring proper exam conduct, accurate result recording, and compliance with all applicable regulatory guidelines.
Develop, review, and maintain training materials, manuals, and teaching aids to ensure instructional effectiveness and ongoing compliance with current regulatory standards and industry practices.
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Develop short-, medium-, and long-term crew manpower plans in line with flight schedules, fleet expansion, route development, and business growth projections.
Monitor crew establishment levels to ensure sufficient availability of qualified flight and cabin crew.
Identify manpower gaps, attrition risks, and training pipeline requirements, proposing timely mitigation strategies.
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Maintain regulatory compliance by adhering to Part 145, Civil Aviation Authority requirements, safety management systems, and quality standards, while ensuring accurate and timely maintenance documentation.
Collaborate with MOC, Logistics, Flight Operations, and other stakeholders to manage technical issues, resource requirements, spare availability, and operational recovery activities.
Provide technical guidance, supervision, and on-the-job coaching to Aircraft Maintenance Technicians and to uphold safety, competency, and maintenance quality standards.
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Deployment & Performance Monitoring: Oversee successful Production deployment, conduct post-launch health checks, and monitor system performance to ensure stability.
Incident Investigation & Resolution: Analyze system databases and coordinate with vendors to resolve technical discrepancies and operational issues.
Operational Excellence: Oversee daily reservation operations, monitoring queues and service levels to ensure booking integrity and accuracy.
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Deployment & Performance Monitoring: Oversee successful Production deployment, conduct post-launch health checks, and monitor system performance to ensure stability.
Incident Investigation & Resolution: Analyze system databases and coordinate with vendors to resolve technical discrepancies and operational issues.
Operational Excellence: Oversee daily reservation operations, monitoring queues and service levels to ensure booking integrity and accuracy.
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Deliver a high standard of safety culture while operating all ground equipment at all times. Ensure ground equipment are serviceable and safe to operate meet the requirements of AeroDarat and customer airlines safety standards.
Build strong working relationships with key company stakeholders.
Promote and maintain a positive organizational image and good community relations.
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