Map, maintain, and continuously improve end-to-end customer journeys across prioritized touchpoints, identifying pain points, service gaps, and opportunities for enhancement.
Ensure engineering solutions are provided to address fleet operational issues as highlighted through the Reliability Programme and daily operations meetings
Incorporate unscheduled services, including charter and ad hoc flights, into seasonal production planning to optimize capacity utilization and maximize revenue opportunities.
Develop a robust distribution infrastructure to establish NDC as the lead, ensuring support from Regional Sales, Revenue Management, and IT departments. This involves piloting the solution and providing a platform for Malaysia Airlines to roll out NDC as a preferred and enhanced distribution capability.
Creative Project Management - Manage the end-to-end creative production process including conducting research, planning and coordination with external parties, and timely delivery of high-quality outputs.
Generate, review and amend questions of knowledge examination to ensure compliance with the requirement of training organization approval by CAAM, JPK and other regulatory bodies
Contribute to the development of pricing strategies by continuously analyzing market conditions and the competitive landscape, making recommendations to the Head of Revenue Management Operations to optimize revenue generation.
Leverage deep customer insights, emerging industry trends, and global competitor benchmarking to maintain competitive advantage and drive sustainable business growth.
Responsible in monitoring and highlighting increasing trend in safety hazards and incidents or any deterioration of companywide safety performance to ensure timely and appropriate controls are put in place to eradicate or mitigate negative impact to the organization.
Cabin Crew Manual, directives, circulars and related controlled documents remain current, accurate, effectively communicated and implemented in line operations.