Analyse user conversations, feedback, and agent execution traces to identify capability gaps and usability issues. Turn recurring problems into actionable improvements and follow through on resolution.
Financial Modelling & Systems Enhancement: Support the implementation and improvement of finance and costing systems, including cost modelling for operational services.
4+ years designing corporate training, onboarding, or learning and development programs with direct ownership of facilitator guides and curriculum outlines
4+ years designing corporate training, onboarding, or learning and development programs with direct ownership of facilitator guides and curriculum outlines
5+ years in a QA, editorial, or production role reviewing business documents, spreadsheets, and slide decks for accuracy, formatting, and consistency before external delivery
4+ years designing corporate training, onboarding, or learning and development programs with direct ownership of facilitator guides and curriculum outlines