Advise customer operator / maintenance / QC staff in preparing, cleaning and maintenance of filling lines by providing appropriate knowledge and information. Immediately inform customer and SIG supervisor if machines are not operated / maintained per official documentation.
Simulate Customer Environments: Utilize our specialized onsite support laboratory to recreate customer scenarios, test instrument performance, and validate technical solutions
Collaborate and design solutions for challenging yet unique problems across hardware and software platforms, including servers, RAID, and various operating systems (Windows and Linux).
Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.