Take responsibility to collate and submit accurate management information, to assist with operational delivery and anticipate future demand.
Manage relationships with a team of Tutors, both permanent FTE and subcontractors, to ensure that they deliver an effective service that complies with clients’ expectations and LRQA procedures.
Take responsibility for the accuracy and completeness of data in our systems, in terms of:
...
Champion complex customer needs and manage/ anticipate customer complaints to support a positive experience.
Proactively support the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool. Escalate operational issues as appropriate.
Responsible for the accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery of resource and invoicing.
...
Champion complex customer needs and manage/ anticipate customer complaints to support a positive experience.
Proactively support the promotion of the portal by engaging with customers to ensure that they can use all aspects of the tool. Escalate operational issues as appropriate.
Responsible for the accuracy and completeness of data in BA&IS systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs to support smooth delivery of resource and invoicing.
...
Contribute to the ideation, design and evolution of existing and new analytical ESG products or services leveraging access to internal or external data
Lead project delivery and account management, and demonstrate leadership skills
Contribute to company data-driven culture by supporting business strategies with data and communicating results to business units
...
Lead the design and development of client‑facing Power BI reports and dashboards within EiQ, ensuring outputs are intuitive, performant, and aligned with defined client reporting offerings.
Translate complex supply chain, audit, and risk data into clear, decision‑ready client insights.
Apply a strong focus on data integrity, consistency, and accuracy, proactively challenging requirements and underlying data where necessary.
...
Streamline data processing pipelines to handle the increasing volume and complexity of media sources without compromising on performance or accuracy.
Work hand-in-hand with our compliance, legal and risk management teams to ensure our technical solutions address regulatory requirements and evolving risk frameworks.
Tackle the persistent challenge of false positives by enhancing contextual understanding through advanced entity resolution and sentiment analysis techniques.
...