Rejects:- Reclassification of current storage items to reject status according to client instructions. Ensure appropriate storage of rejected items pending client instructions in line with site SOP’s.
Destruction:- Perform consolidation of returns and rejects. Ensure correct documentation in place to release items to waste disposal company. Arrange for the destruction of materials with approved waste disposal company on receipt of client instructions in line with site SOP’s.
Act as a key point of contact for delivery-related inquiries, working closely with CX, customers, and partners to resolve issues such as lost or damaged orders
Manage the end-to-end returns process, including scheduling pickups, tracking shipments, coordinating warehouse receipt, and ensuring accurate system updates
Identify trends in return reasons, flag recurring issues, and support CX with timely updates and exception handling
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- Oversee and coordinate daily branch logistics operations (inbound, outbound, warehousing, and distribution).- Implement and monitor standard operating procedures (SOPs) to ensure efficiency and compliance.- Manage shipment scheduling, fleet coordination, and delivery timelines.- Plan and optimize delivery routes for maximum efficiency, cost-effectiveness, and timely delivery.- Supervise and guide drivers, warehouse staff, and supporting teams in day-to-day tasks.
- Oversee and coordinate daily branch logistics operations (inbound, outbound, warehousing, and distribution).- Implement and monitor standard operating procedures (SOPs) to ensure efficiency and compliance.- Manage shipment scheduling, fleet coordination, and delivery timelines.- Plan and optimize delivery routes for maximum efficiency, cost-effectiveness, and timely delivery.- Supervise and guide drivers, warehouse staff, and supporting teams in day-to-day tasks.
Monitor assortment sales performance & highlight any anomalies observed (sudden sales spike / no sales) to Commercial team - Daily/Weekly/Monthly
Work with Commercial Team & Supplier for promotions / campaigns execution (volume & complexity is usually higher than daily orders) - As & when required.
As a Planning Analyst, you will be responsible for ensuring maximum fulfillment of customer and client orders while maintaining optimal inventory levels. This role involves strategic planning and execution of supplier stock replenishment to balance supply and demand efficiently.