Monitor and maintain daily ULD inventory levels to ensure sufficient stock availability in meeting Penang station’s operational and service requirements.
Coordinate and arrange urgent ULD replenishment from KUL or other stations during shortages to avoid operational disruptions and flight delays.
Prepare, update, record, and maintain accurate filing of all operational documentation, including LUC, SCM, and UCM records, for audit and tracking purposes.
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Interact with clients in a friendly and professional manner, assist them in verifying the package count and external condition, and ensure the completion and return of electronic or paper Proof of Delivery (POD).
Record and report any exceptions encountered during transit (e.g., traffic controls, vehicle breakdowns, last-minute client changes) and promptly communicate with the dispatch or customer service team.
Comply with Malaysian traffic laws and company vehicle management policies. Maintain a clean driving record with zero violations or cargo damage.
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Participates in the planning and execution of compliance assessments on Harmonized Tariff Schedule (HTS) and Schedule B classification, Export Control Classification Number (ECCN) classifications, documentation requirements, or other import and export regulations.
Review and evaluate customs regulations and internal customs procedures to reduce risk exposure and gain efficiency.
To support and carry out other task, improvement project and assignment given by superior.
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Review/troubleshoot the audit trail report for any inventory discrepancies.
Perform system update on timely and accurately on any request from Customer or their Suppliers to on-hold parts in Warehouse Management System (WMS) and ensure the parts are segregated with proper label at on-hold location area.
Notify Customer on any shipment discrepancy via mail and follow-up by phone call for subsequent follow-up.
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Standardizing customer service procedures across the company and diffusing difficult situations between customer service representatives and customers.
Organizing workflow and ensuring that employees understand their duties or delegated tasks.
Monitoring pending emails from customers and resolving escalated customer complaints or disputes.
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Develop and mitigate risk to ensure continuity of business by collaborating with cross-functional teams.
Cultivate a continuous improvement culture under Xsite for all staff in all processes involved in achieving optimum productivity.
Drive and implement KATA coaching system or other improvement tools in operations to guide area owners to exhibit improvement in each and every process.
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Maintain close communication with local customs brokers, airline ground handlers, and trucking companies to build stable supplier relationships and ensure consistent space and capacity.
Prepare and submit daily operational reports, documenting the on-time performance of each shipment and analyzing exception cases.
Job Title: Logistics Operations SpecialistLocation: Penang, Malaysia
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Optimum Inventory Levels: Ensures material availability as scheduled while maintaining inventory at minimum acceptable levels to optimize working capital.
Financial Collaboration: Coordinates with Finance on inventory carrying costs and reviews requirements for acceptable inventory health.
Policy Compliance: Partners with internal and external vendors to ensure full compliance with established inventory policies.
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