Monitor operational performance against SLAs, KPIs, and internal procedures to maintain service quality standards.
Take ownership of complex, time-sensitive, or high-value shipments, proactively resolving delays, documentation discrepancies, and customs-related issues.
Identify operational inefficiencies and contribute to process improvement initiatives to enhance accuracy, efficiency, and customer satisfaction.
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Monitor team performance against KPIs and SLAs, providing coaching, feedback, and escalation support where necessary.
Manage customer relationships by handling complex inquiries and service escalations while collaborating closely with internal departments and external partners to ensure seamless service delivery.
Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
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Identify and obtain correct description information necessary to decipher appropriate classification for parts.
Maintain effective working relationships and communication with all key contacts (locally, regionally, or internationally) as needed within MR.DIY, as well as across departments within the local district (at origin and destination) to assure efficient and effective execution of defined processes.
Maintain regular communication with peers, Supervisor, Purchasers, and/or Import Managers to gain and share knowledge of best practices and common challenges/opportunities.
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Provide administrative support for warehouse operations, maintain inventory records, prepare shipping and receiving documentation, coordinate deliveries, update system records, and support reporting activities.
Job Requirements
Secondary or equivalent qualification. Proficient in Microsoft Office applications. Good attention to detail, organisational skills, and ability to coordinate with multiple stakeholders.
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Monitor team performance against KPIs and SLAs, providing coaching, feedback, and escalation support where necessary.
Manage customer relationships by handling complex inquiries and service escalations while collaborating closely with internal departments and external partners to ensure seamless service delivery.
Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
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