Maintain strong working relationships with mortgage officers and managers across various banks to ensure our agency’s applications get priority queuing and fast turnarounds.
Step in when a buyer faces a loan rejection, troubleshooting alternative financing structures, appealing to credit committees, or shifting the application to a more lenient lender to save the property sale.
Provide regular updates to agency management on the approval status of pending loans, ensuring clarity on when property commissions will be unlocked.
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Responsible in advocating the Personal Banking Proposition, leveraging opportunities whilst ensuring customer centricity
Deliver high standard of service levels as defined by the bank, providing best in class customer engagement and experience
To ensure compliance with products and sales policies, procedures and guidelines set by the Bank and relevant authorities are adhered and complied to at all times
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