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53 L1 Support Jobs in Wp Kuala Lumpur - October 2026 - High Salaries
Showing 53 jobs results for
"l1 support"
in Wp Kuala Lumpur
Never miss any updates for L 1 Support jobs in Wp Kuala Lumpur
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MYR5,200 - MYR5,200 Per Month
KL City
- Manage and update Zendesk tickets, including follow-ups, escalations, and case documentation.
- Collaborate with internal teams to resolve complex customer issues.
- Identify recurring issues and provide feedback to improve customer support processes. ...
Posted
15 days ago
Undisclosed
KL City
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI; ...
Posted
7 days ago
Undisclosed
KL City
- Monitor application performance and ensure service availability.
- Support production releases, deployments, and change activities.
- Work closely with vendors, developers, and infrastructure teams to resolve complex issues. ...
Posted
10 days ago
Undisclosed
KL City
- Handle sensitive customer data with care and security;
- Apply the latest and greatest customer happiness practices;
- Maintain deep understanding of client solutions and meet KPI; ...
Posted
21 days ago
Undisclosed
KL City
- Self-discipline and good deliverables to promote accountability and trust at work.
- Perform system configuration and customization.
- Monitor system notification (errors) and take appropriate actions. ...
Posted
18 days ago
Undisclosed
KL City
- Provide basic troubleshooting support for desktops, laptops, printers, and other peripherals.
- Support standard software applications and assist with installations or configurations or troubleshooting.
- Assist users with hardware requests, ensuring the application submission process is completed. ...
Posted
22 days ago
Undisclosed
KL City
- Monitor application performance and ensure service availability.
- Support production releases, deployments, and change activities.
- Work closely with vendors, developers, and infrastructure teams to resolve complex issues. ...
Posted
18 days ago
Senior CloudOps Engineer - L3 Support (AWS - DevOps - Shift role - Permanent) Senior CloudOps Engineer - L3 Support (AWS - DevOps - Shift role - Permanent)
Agensi Pekerjaan Career Channel Sdn Bhd
MYR8,000 - MYR13,000 Per Month
KL City
- Look for trends and themes in issues reported in Live Applications and facilitate investigations by Developers to avoid repeated occurrences
- Perform actions on the Product codebase (backend/frontend) for real-time diagnosis of major incidents in Live systems
- Perform analysis and reporting on frequently occurring Live problems ...
Posted
9 days ago
Undisclosed
KL City
- What You'll Do:
- Job Summary:
- We are seeking a Mainframe Developer to provide L3 application support and development services for Cardlink applications within the Cards domain. The successful candidate will be responsible for application maintenance, production support, defect resolution, development enhancements, and delivery activities in a Mainframe z/OS environment. ...
Posted
a month ago
Undisclosed
KL City
- What You'll Do: ️ Investigate and resolve escalated software/application incidents at Level 3 Analyze root causes and implement long-term solutions for recurring issues Collaborate with development teams to deliver timely fixes and enhancements Monitor system performance and recommend improvements Document troubleshooting processes and technical solutions clearly Participate in on-call rotations for critical incident response as needed
- What We're Looking For: Minimum 6 years of experience in software development or application support roles Strong programming skills (e.g., Java, .NET, Python) and debugging expertise Solid understanding of database technologies (SQL/NoSQL) Experience working in enterprise production environments Excellent communication and problem-solving abilities Ability to work independently under pressure and multi-task effectively
- Mandatory: Investment & Wealth ...
Posted
a month ago
Undisclosed
KL City
- What You'll Do: ️ Investigate and resolve escalated software/application incidents at Level 3 Analyze root causes and implement long-term solutions for recurring issues Collaborate with development teams to deliver timely fixes and enhancements Monitor system performance and recommend improvements Document troubleshooting processes and technical solutions clearly Participate in on-call rotations for critical incident response as needed
- What We're Looking For: Minimum 6 years of experience in software development or application support roles Strong programming skills (e.g., Java, .NET, Python) and debugging expertise Solid understanding of database technologies (SQL/NoSQL) Experience working in enterprise production environments Excellent communication and problem-solving abilities Ability to work independently under pressure and multi-task effectively
- Mandatory: Investment & Wealth ...
Posted
a month ago
Undisclosed
KL City
- Provide basic troubleshooting support for desktops, laptops, printers, and other peripherals.
- Support standard software applications and assist with installations or configurations or troubleshooting.
- Assist users with hardware requests, ensuring the application submission process is completed. ...
Posted
a month ago
Undisclosed
KL City
- Work Mode: Work from Office
- This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
Posted
a month ago
Core Banking - Senior L3 support Developer-.Net-SQL Core Banking - Senior L3 support Developer-.Net-SQL
RAPSYS TECHNOLOGIES PTE LTD
Undisclosed
KL City
- Work Mode: Work from Office
- This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
Posted
a month ago
Undisclosed
KL City
- Manage Active Directory and Microsoft Entra ID user accounts, group policies, permissions, and access controls.
- Troubleshoot Windows 10/11, Microsoft Office applications, and enterprise desktop environments.
- Support Azure cloud services, user identity management, and basic cloud administration. ...
Posted
a month ago
Undisclosed
KL City
- The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
- You will be working in a newly set-up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
- Responsibilities: ...
Posted
16 days ago
Undisclosed
KL City
- Perform minor configuration changes, data corrections and operational support activities in accordance with procedures and change-management controls.
- Coordinate complex defects and platform issues with Level 3 support, Veeva support and other vendors.
- Support releases through regression testing, deployment validation and post-release support. ...
Posted
6 days ago
Undisclosed
KL City
- Location: Kuala Lumpur
- EMPLOYMENT PASS NOT PROVIDED
- Person & Skillset Requirements• Bachelor’s degree in Computer Science, Information Technology, or related field is desired.• 4+ Years of application architecture and support methodologies experience in banking.• Proficiency in SQL and relational databases (e.g., Oracle, MySQL).• Experience with Linux/Unix environments and scripting (e.g., Shell, Python).• Familiarity with ITIL processes (Incident, Problem, Change Management).• Good analytical and troubleshooting skills.• Experience with Agile methodologies such as Scrum or Kanban.• Knowledge of Java/.NET applications and middleware technologies.• Understanding of API integrations and web services.• Strong communication and collaboration skills for working with cross-functional teams. ...
Posted
9 days ago
Undisclosed
KL City
- Location: Kuala Lumpur
- EMPLOYMENT PASS NOT PROVIDED
- Person & Skillset Requirements ...
Posted
17 days ago
Undisclosed
KL City
- Perform minor configuration changes, data corrections and operational support activities in accordance with procedures and change-management controls.
- Coordinate complex defects and platform issues with Level 3 support, Veeva support and other vendors.
- Support releases through regression testing, deployment validation and post-release support. ...
Posted
a month ago
Undisclosed
KL City
- Ensure timely, accurate, and customer-appropriate technical communication
- Lead troubleshooting and resolution for P0/P1 incidents
- Coordinate cross-functional investigations with NOC, Engineering, Product, and other teams ...
Posted
11 days ago
Undisclosed
KL City
- Ensure timely, accurate, and customer-appropriate technical communication
- Lead troubleshooting and resolution for P0/P1 incidents
- Coordinate cross-functional investigations with NOC, Engineering, Product, and other teams ...
Posted
21 days ago
Undisclosed
KL City
- Update and control the quality of internal training material, problem management procedures and on-line documented solutions.
- Participate in service and products improvement projects and drive project deliverables.
- Capable and flexible in shift rotation or permanent environment covering APAC/EMEA/US time zones. ...
Posted
23 days ago
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