Stakeholder Management: Use your communication and relationship skills to coordinate with senior stakeholders to get buy-in and resource commitment.
End-to-End Ownership: Bring a history of owning projects and a relentless attitude in driving these through to completion.
Experience: 6–7 years of sales, operations, strategy, or project management experience required, ideally with a focus on strategic partnerships or account management.
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Review contracts and new initiatives to identify key tax risks (e.g., PE, WHT, indirect tax) in cross-border arrangements.
Prepare and review tax provision calculations, tax disclosures, and tax fee budgets management for closing and reporting purposes.
Support tax audits and tax authority queries by coordinating information, preparing supporting documentation, and assisting with responses and dispute resolution.
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Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
Liaises with external vendors and service operators to fulfill booking changes
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Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution
Proactively ask for and give feedback so communicating and coordinating with various departments to make positive change in the organization
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Computer Science majors (or related fields) are preferred. You should have hands-on software development experience in one or more general-purpose languages: Go, Java, Python, C++, Node.js, or Objective-C.
Strong cross-departmental collaboration skills. We value engineers who can communicate ideas as well as they write code.
Proficiency in Mandarin and English. The ability to use English as a professional working language is a significant advantage.
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Implement and continuously improve office policies and SOPs, ensuring compliance, consistency, and scalability
Drive employee engagement and wellness programs tailored to local teams, including organizing events and cultural initiatives that reinforce Klook values
Provide operational oversight for onboarding and offboarding processes, working closely with HR and IT teams to ensure a seamless experience
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