Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements through maintaining supply excellence such as supply, inventory and pricing objectives.
Effectively manage a designated destination and/or vertical by gathering key insights, establishing relationships with key stakeholders, and representing Klook
An understanding of commercial models, e.g. bulk buy, prepayments, ROI, qualitative benefits that are important to Klook.
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Lead technical design reviews and architecture decisions; establish and enforce engineering standards, development processes, and quality benchmarks
Partner with Business, Product, Operations, Frontend, and QA to decompose complex requirements into actionable technical plans and drive end-to-end delivery
Take ownership of critical technical challenges; proactively identify bottlenecks and drive optimisation
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Lead technical design reviews and architecture decisions; establish and enforce engineering standards, development processes, and quality benchmarks
Partner with Business, Product, Operations, Frontend, and QA to decompose complex requirements into actionable technical plans and drive end-to-end delivery
Take ownership of critical technical challenges; proactively identify bottlenecks and drive optimisation
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Translate on-the-ground learning into service frameworks and operating standards that are practical, supplier-friendly, and scalable across markets
Own and evolve the Private Transfer SLA framework — treat the SLA as a codification of what good looks like, not a compliance tool. The measure of success is whether service actually improves, not whether documents are signed
Work closely with local Supply BD teams to drive standard adoption in a way that brings suppliers along, rather than imposing requirements top-down
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Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements.
Key Account Management: Apply key account management principles to nurture and expand relationships with priority merchants.
Leadership Development: Effectively lead the BD team by driving both company wide and local destination strategic initiatives and fostering growth within the market segment.
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End-to-End Campaign Management: Support the implementation, tracking, and measurement of online and offline marketing campaigns, ensuring timely and accurate execution.
CRM Support: Assist in managing CRM workflows and communications, helping to maintain and grow Klook's user base through targeted and personalised outreach.
Market Research: Conduct basic market research and monitor the competitive landscape to identify marketing opportunities and proactively share findings with the team.
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Translate on-the-ground learning into service frameworks and operating standards that are practical, supplier-friendly, and scalable across markets
Own and evolve the Private Transfer SLA framework — treat the SLA as a codification of what good looks like, not a compliance tool. The measure of success is whether service actually improves, not whether documents are signed
Work closely with local Supply BD teams to drive standard adoption in a way that brings suppliers along, rather than imposing requirements top-down
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Requirement Implementation & Data Development: Based on Data Mart design documents and business requirements from Data Product Managers, efficiently and accurately develop ADS-layer data models, reports, and dashboards using SQL and data analysis tools.
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Monitoring Automation: Design, develop, and refine monitoring reports for key risk control indicators, and promote the automation of monitoring processes.
Intelligence Gathering: Conduct in-depth investigations of the black and gray markets, continuously monitor and collect risk intelligence to support business needs.
Educational Background: Bachelor's degree or higher in data science, statistics, or related fields.
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Coordination: Collaborate with internal teams across marketing, supplier operations, customer service, and finance to optimize hotel performance and maximize customer satisfaction.
Market Intelligence: Monitor market trends, competitor activities, and customer preferences to provide actionable insights and identify new business opportunities.
Operations: Support process improvements to enhance team efficiency and performance.
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Foster partnerships with KOLs, agencies, and media to drive brand impact
Plan and execute KOL marketing campaigns end-to-end, not limited to partner selection, briefing and execution. Manage timelines, deliverables, and budgets across multiple campaigns
Support integrated campaigns, including mega sales, brand initiatives, destination pushes, and merchant activations.Monitor and analyse campaign performance (reach, engagement, conversions) and ensure campaigns achieve KPIs and ROI targets
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Act as the key liaison for internal stakeholders, providing regular updates, soliciting feedback, and ensuring project objectives meet stakeholder needs.
Proactively manage expectations, ensuring alignment on scope, timelines and deliverables.
Work with local teams in balancing global brand consistency with market-specific requirements while ensuring clarity and alignment across all stakeholders
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Liase closely with stakeholders to gather campaign performance data and analyse campaign performance against targets, evaluate ROI and offer recommendations for optimisation and next steps
Depending on opportunity, support in conceptualising UI for new product experiments and analysing experiment results
Currently pursuing a Bachelor's Degree in Marketing, Communications, Media, Business or a related field.
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Act as the key liaison for internal stakeholders, providing regular updates, soliciting feedback, and ensuring project objectives meet stakeholder needs.
Proactively manage expectations, ensuring alignment on scope, timelines and deliverables.
Work with local teams in balancing global brand consistency with market-specific requirements while ensuring clarity and alignment across all stakeholders
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Lead cross-functional initiatives with internal teams (Finance, Ops, Tech) to improve systems, streamline reconciliation, and enhance procurement processes.
Team Leadership & Regional Coordination: Act as the local lead for the Malaysia team,ensuring operational excellence. Serve as the primary point of contact and operational anchor during China public holidays (e.g., CNY, Golden Week), ensuring business continuity and managing regional procurement demands independently.