Admin tool: Build and iterate the internal configuration and operations console so that OPS can self-serve product launches, rule changes and exception handling — driving down operational cost over time.
Customer-side of the conversation: Partner with the platform PM to design the customer experience of chatting with a sales agent or merchant — response SLA, proposal presentation and trust-building.
Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
Merchant efficiency metrics: Own response time, proposal turnaround, quote quality, merchant activity and retention — and keep improving them through product.
Manage end-to-end direct and indirect tax compliance, including Corporate Income Tax (“CIT”), Value-Added Tax/Goods and Services Tax (“VAT/GST”), Withholding Tax (“WHT”), and other applicable tax filings.
Manage end-to-end direct and indirect tax compliance, including Corporate Income Tax (“CIT”), Value-Added Tax/Goods and Services Tax (“VAT/GST”), Withholding Tax (“WHT”), and other applicable tax filings.
Monitoring Automation: Design, develop, and refine monitoring reports for key risk control indicators, and promote the automation of monitoring processes.