As a Business Compliance Officer at OCBC, you'll play a critical role in ensuring the bank's operations are conducted with integrity and in compliance with regulatory requirements. You'll have the opportunity to work closely with various stakeholders, identify potential risks, and implement effective controls to mitigate them. This role offers a unique blend of challenge and satisfaction, as you contribute to maintaining the bank's reputation and upholding the trust of our customers.
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Preferably more than 2 years of working experience in transformation, innovation, change management or equivalent roles. Officers with more years of experience will be considered for more senior roles.
Resourceful self-starter with the ability to make sense of data as well as abstract ideas and concepts into clearly defined problem statements and solution pathways.
Strategic thinker who is action oriented with strong interpersonal, facilitation and project management skills.
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Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies
Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences
Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin
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