Collaborate with product engineers and program and project managers to advance strategic Business Unit Operations initiatives focused on cost and quality.
Bachelor's Degree in Mechanical Engineering or a related Facilities Engineering discipline, with at least 5 years of hands-on experience in HVAC, OFA, and cleanroom environmental control systems.
Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.
Manage the sustainment contracts of operational UMS and ensure operational systems go through proper maintenance regime throughout the in-service period.