Promptly identify, investigate, and resolve M&E-related issues to maintain a safe working environment and support uninterrupted operations. This includes coordinating emergency response and recovery efforts, providing technical support and guidance to contractors during incidents, and responding to emergency calls outside normal working hours whenever required.
Partner closely with IC design teams to ensure to deliver comprehensive technical specifications, rigorous benchmark reports, and high-value patent proposals.
Manage equipment inventory and transfer movement management to sustain supply chain environment, Fixed equipment asset reconciliation, and decommission & disposition management at GOBM Organization
Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.
Define, monitor, and report on SRE metrics such as Service Level Indicators, Service Level Objectives, availability, latency, error rates, throughput, and error budgets
This calls for proactive thinking, idea generation, robust interpersonal skills, staying abreast of technological advancements, applying sound scientific principles, collaborating with global teams, occasional travel to engage with internal teams, and proficiency in intellectual property matters.