Govern and support CI/CD implementation and deployment processes across SIT, UAT, and Production environments, promoting automation, test-driven development, and reliable release practices.
Maintain operational stability and platform resilience by leading SRE and monitoring standards, handling incident escalation and root cause analysis, and optimizing performance, uptime, and reliability.
Collaborate with cross-functional teams to conduct product verification, resolve technical faults, and ensure smooth project delivery and commercial deployment.
Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.
Own technical direction across front-end, back-end, integrations, and deployment/operational architecture, ensuring solutions are scalable, maintainable, and aligned with business goals.
Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.
Collaborate with cross-functional teams to conduct product verification, resolve technical faults, and ensure smooth project delivery and commercial deployment.