Up to 8 yrs relevant experience beyond first degree.
Experience with common data science toolkits, programming languages, visualisation tools and SQL/NoSQL databases.
Good applied statistical knowledge with emphasis in business and finance related statistical distributions, statistical testing, modeling, regression analysis, etc.
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Lead end-to-end Jira and Confluence project implementations, migrations, and instance consolidations with total ownership and speed.
Take decisive technical ownership of daily L2/L3 operations across Jira Software, JSM, and Confluence—ensuring strict SLA compliance, zero-compromise ticket discipline, and relentless urgency in driving issues to resolution.
Architect, configure, and maintain high-performing customized Jira spaces, issue types, custom fields, screen schemes, permission schemes, and robust workflows tailored for business execution.
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Act as the technical lead for network-related incidents, problems, changes, and service requests, ensuring proper coordination, escalation, documentation, and closure.
Collaborate with server, cloud, desktop, cybersecurity, application, and other ICT teams, as well as external vendors and service providers, to ensure seamless integration and delivery of network infrastructure services.
Lead troubleshooting and resolution of network equipment and connectivity issues involving routers, switches, wireless access points, firewalls, WAN links, VPNs, and other network components to minimise business impact and downtime.
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Collaborate closely with IT Assist, application/system vendors, internal system PICs, and cross-functional teams to troubleshoot and resolve application-related incidents and service requests.
Drive Continual Service Improvement (CSI) by identifying recurring issues, improving support processes, reducing dependency on Level 3 support, and recommending opportunities for automation and process improvement.
Provide Level 2 support for enterprise applications, end-user computing, system integrations, and related technology services.
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