Prepare and serve beverages, desserts, and snacks according to company SOP and quality standards.• Welcome customers warmly and provide friendly, professional service.• Take customer orders accurately and process payments through the POS system.• Maintain cleanliness and hygiene of the workstation, counter, equipment, and dining area at all times.• Ensure product consistency, quality, presentation, and proper portioning.• Assist in stock replenishment, inventory checks, and daily opening and closing duties.• Handle customer enquiries, feedback, and complaints politely and professionally.• Anticipate customer needs and provide assistance to enhance the customer experience.• Comply with all safety, food handling, and hygiene standards.• Support teammates and contribute to smooth outlet operations during busy periods.• Promote company products, promotions, and brand values to customers.• Perform any other duties assigned by the Outlet Supervisor or Management.
Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable Net Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Participate in compensation surveys, collects data about company’s Compensation policies and analyses them to prepare reports and advises managers for making important decisions including but not limited to benchmarking of compensation across sectors to arrive at a competitive salary framework
Create and maintain various annual budgets periodically forecast costs by department MIS tracking on HR data documentation and maintenance of project reports, trackers.
Monitor track budgets in projects, Alert HOD on budget over-shoot, scope-change, cost over-run, etc. Map out salary ranges for our open positions Revenue & FTE:
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Monitor operational performance and identify opportunities for process improvements and workflow optimization.
Support the ideation, implementation, and execution of personalization and optimization initiatives using platforms such as Adobe Target or equivalent tools.
Collaborate with business, analytics, and marketing teams to identify opportunities to improve customer engagement, conversion, and revenue performance.
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Comfort with using CRM systems, MS Office (Excel, PowerPoint, Word), and basic digital tools to track pipelines and prepare proposals.
Solid organizational and time-management skills, with the ability to prioritize tasks, meet deadlines, and work under pressure during peak event periods.
High level of professionalism, integrity, and teamwork, with the flexibility to work evenings, weekends, and event days as required.
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Prepare and serve beverages, desserts, and snacks according to company SOP and quality standards.• Welcome customers warmly and provide friendly, professional service.• Take customer orders accurately and process payments through the POS system.• Maintain cleanliness and hygiene of the workstation, counter, equipment, and dining area at all times.• Ensure product consistency, quality, presentation, and proper portioning.• Assist in stock replenishment, inventory checks, and daily opening and closing duties.• Handle customer enquiries, feedback, and complaints politely and professionally.• Anticipate customer needs and provide assistance to enhance the customer experience.• Comply with all safety, food handling, and hygiene standards.• Support teammates and contribute to smooth outlet operations during busy periods.• Promote company products, promotions, and brand values to customers.• Perform any other duties assigned by the Outlet Supervisor or Management.
Lead and monitor airside audits in accordance with the Audit Program and Planner (Aerodrome Certification)
Responsible to update and maintain Aerodrome related documents i.e Aerodrome Manual (AM), Apron Management Procedure (AMP), Aerodrome Emergency Plan (AEP), Safety Management System (SMS) Manual, Aerodrome Wildlife Hazard Management Plan (AWHMP) and Aerodrome Disabled Aircraft Removal Plan (ADARP).
Responsible to update and maintain Aeronautical Information Publication (AIP) product for the aerodrome is current.
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