Communication and Coordination: Facilitating communication between cross functional team (Eng, SCM,PRD, Planning and QA, etc.), and distributing information effectively.
Procurement Support: Assisting with PR requisition of tooling, test headers and equipment.
Report Preparation: Assist engineers to compiling reports i.e. Process data, CPK result and machine/ equipment usage and spare part controls.
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The Customer Service Executive is responsible for handling customer inquiries,order processing and coordinating with internal departments and ensuring excellent customer support throughout the order fulfillment process. The role requires strong communication, coordination and problem solving skills to maintain customer satisfaction and smooth business operations
The Customer Service Executive is responsible for handling customer inquiries,order processing and coordinating with internal departments and ensuring excellent customer support throughout the order fulfillment process. The role requires strong communication, coordination and problem solving skills to maintain customer satisfaction and smooth business operations
Ensure customers are responded to adequately by customer care group.
Produce customer quotations as required.
Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
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Introduces new products in conjunction with New Business development and Marketing Managers
Ensures a consistent and effective Technical Services and Application Development at customers and make technical recommendations on potential improvements
Take a lead closing customer complaints of quality and application in timely manner
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