Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
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Cross-Functional Coordination: Collaborate closely with Sales, Finance, Pricing, Logistics, and Technical teams to clarify order details, support invoice queries, and report on pricing or margin concerns.
Data Maintenance: Maintain and update Customer Master Data to ensure accuracy and compliance with company standards.
Returns and Credits: Handle returns, credits, and Corrective Action Requests (CARs) in coordination with relevant departments.
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Cross-Functional Coordination: Collaborate closely with Sales, Finance, Pricing, Logistics, and Technical teams to clarify order details, support invoice queries, and report on pricing or margin concerns.
Data Maintenance: Maintain and update Customer Master Data to ensure accuracy and compliance with company standards.
Returns and Credits: Handle returns, credits, and Corrective Action Requests (CARs) in coordination with relevant departments.
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Deliver elevated, positive, and high-energy client experience aligned with Tiffany core Brand values and integrity.
Consistently deliver luxury outstanding service to resolve client issues as effectively as possible and with empathy. Escalate issues diligently to ensure a prompt and client-centric resolution.
Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building.
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System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
Operational Accuracy: Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
Service & Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
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Verify product pricing and promotional materials are accurate and up to date, while monitoring product expiry dates and removing damaged or expired items.
Prepare and submit daily or weekly reports, including stock issues, competitor activities, and market feedback to Manager in-charged.
Candidate to possess at least Secondary School/SPM/"O" Level, or Diploma in Retail Management, Business, or related field.
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Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
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